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Updated February 14, 2020
In response to the COVID-19 (coronavirus) outbreak and in accordance with local government guidance, Pearson VUE is temporarily closing its mainland China testing centers and suspending exam delivery through our third-party mainland China test center network. Read more »
Exam delivery within mainland China will remain suspended through the end of March, or until it has been determined safe to resume exam deliveries in alignment to the guidance provided by local authorities and government agencies.
If your exam was cancelled, you can schedule new exam appointments with seat availability starting April 1, 2020. Testing candidates with cancelled exams will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor.
As efforts to control the COVID-19 outbreak carry on, we will continue to monitor the situation and will act upon any new guidance provided by local authorities and government agencies as they develop.
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To schedule, reschedule or cancel an exam:
We encourage you to schedule/purchase your exam online. Get started by signing in to your Pearson VUE account. For any issues, contact us below or check our Frequently Asked Questions.
Please VERIFY that you have created your web account with your LEGAL name as it appears on your government-issued ID and that your personal information is CORRECT. Contact Pearson VUE immediately to correct the spelling of your name or update your personal information if you notice any errors. It is very important that this information is correct, as it will appear as it was entered on the documentation provided to you after you have completed the exam, as well as on any reports to your licensing agency.
Appointments may be made up to one calendar day prior to the day you wish to test, subject to availability. You may schedule your exam online or over the phone by contacting customer service.
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Monday–Friday, 7:00 a.m.–10:00 p.m. CT , Saturday, 7:00 a.m.–4:00 p.m. CT , and Sunday, 9:00 a.m.–3:00 p.m. CT ; closed on local holidays.
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