Testing candidates: Check our COVID-19 Update Page (Opens in new window) to review the health and safety measures in place for testing and find out about any country-specific testing policies.
Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.
To schedule, reschedule or cancel an exam:
We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the The London Institute of Banking & Finance website. If you have any trouble, contact us or see our frequently asked questions.
Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.
Email form should NOT be used for questions about cancelling, rescheduling or booking your exam.
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Monday-Friday, 13:30 p.m.-10:30 p.m. local time for each country; closed on local holidays.
IMPORTANT FOR CDCS AND CSDG - Candidates from The People’s Republic of China, please contact customer service on:
Monday–Friday, 8:00 a.m.–5:00 p.m. UK time; closed on local holidays.