Visit our COVID-19 information page (Opens in new window) for the latest information regarding health and safety practices, requirements for entry, and any geographic-specific impacts.
To schedule, reschedule or cancel an exam:
We encourage you to schedule/purchase your exam online. Get started by logging in to your web account on the The London Institute of Banking & Finance website. If you have any trouble, contact us or see our frequently asked questions.
Monday–Friday, 7:00 a.m.–7:00 p.m. CT; closed on local holidays.
Email form should NOT be used for questions about cancelling, rescheduling or booking your exam.
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Monday-Friday, 13:30 p.m.-10:30 p.m. local time for each country; closed on local holidays.
IMPORTANT FOR CDCS AND CSDG - Candidates from The People’s Republic of China, please contact customer service on:
Monday–Friday, 8:00 a.m.–5:00 p.m. UK time; closed on local holidays.