COVID-19 (Coronavirus) situation:

Testing candidates: Check our COVID-19 Update Page to look for testing availability and review the health and safety measures required for testing.

Appointment availability is limited due to social distancing precautions and varies by location. Please note that our customer service wait-times are also longer than usual right now. For information on rescheduling, refunds, and more, please check out our FAQs.

Customer service

The information on this page addresses self-administered online tests beginning with exam codes 650 and 700.

  • To reset either a username or password, use the links under Need help? on this page.
  • Read the About the test FAQs if you have questions about the test.
  • Read the Troubleshooting FAQs if you are experiencing technical issues.
  • Otherwise, use Live Chat below.

Global chat

Chat is the quickest way to reach a customer service agent.

 
Chat is available

Click on the Chat icon to get started.
Office Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. CT; closed on local holidays.


Last updated 2019-03-01